Cummins to bring 220 jobs to Nashville consolidated call center

Cummins Inc. will consolidate its U.S. customer-service call centers at its Nashville location on Elm Hill Pike this fall, eventually creating as many as 220 jobs, the company said Wednesday.
The call center will be in the same facility as the Cummins Filtration subsidiary's world headquarters and the parent company's business-services unit, and will consolidate the current call centers operating in Cookeville, Memphis, and the Cummins global headquarters in Columbus, Ind.

About 15 employees probably will transfer from Cookeville to the new Nashville call center, and others will come from the other two locations, plus some newly hired workers, an official said.

The Cummins move is one of several expansion projects the Nashville Area Chamber of Commerce has been working on to bring new jobs to the city, chamber President Ralph Schulz said. It's part of the chamber's initiative to create new jobs from existing local industries, in addition to attracting new companies to the region.

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"We have seen announcements of around 1,500 new jobs coming into the area just in the past few weeks," he said. Others include the Chicago-based auto-parts maker LKQ Corp., which said recently it would add 230 jobs at its Nashville facility.

Customer-care specialists at the new Cummins call center will take inquiries from North and South America and some other areas, but mostly from North America, the company said.

Announcement is today

Cummins Inc. is mostly known for its diesel engines for trucks and construction equipment, but also makes air, oil and other filter products, as well as electric generators, for customers worldwide.

The Cummins Filtration unit also has a manufacturing plant in Cookeville.

Originally established in 1958 as The Seymour Filter Co. to provide filters for Cummins engines, Cummins Filtration introduced its Fleetguard brand in 1963. The Cookeville plant opened in 1968.

Cummins and the chamber will announce details of the move at a news conference today.

Contact Tennessean business writer G. Chambers Williams III at 615-259-8076 or cwilliams1@tennessean.com.

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